Teixeira Pinto Química Industrial LTDA is committed to providing an efficient and transparent delivery service. Our delivery policy and estimated delivery time follow the standards of Brazilian legislation, ensuring the satisfaction of our customers. Below, we detail the guidelines related to product delivery:

1. Estimated Delivery Time

1.1. Information on the Website: The estimated delivery time for each product is clearly stated at the time of purchase, taking into account the customer's location and the chosen delivery method.

1.2. Delivery Time Variations: Delivery times may vary depending on logistical factors such as product availability, holidays, weather conditions, among others. If there is any significant change, the customer will be informed.

2. Order Tracking

2.1. Updates: The customer will receive periodic information about the status of the order, from confirmation of purchase to delivery.

2.2. Communication Channels: Teixeira Pinto Química Industrial LTDA provides communication channels to clarify doubts about the delivery process.

3. Responsibilities in Case of Delay

3.1. Delays due to Logistical Reasons: In cases of delays due to logistical issues, the company undertakes to make efforts to resolve the situation and inform the customer of the new delivery forecast.

3.2. Purchase Cancellation: If the delay is significant and the customer chooses to cancel the purchase, Teixeira Pinto Química Industrial LTDA will fully refund the amount paid.

4. Receiving the Product

4.1. Verification upon Receipt: The customer must check the integrity of the packaging and the product upon receipt. If any damage is identified, the customer must refuse receipt and inform the company immediately.

4.2. Responsibility after Receipt: After receipt and acceptance of the product, responsibility for any damage is transferred to the customer, unless there is a hidden defect.

5. Contact and Customer Service

If you have any questions, problems or need additional information about delivery, please contact us using the following means:

Teixeira Pinto Industrial Chemicals LTDA
Avenida Dr. Labieno da Costa Machado, 3950
Industrial District, ZIP Code: 17400-000
Heron - Sao Paulo
Telephone: (14) 3407-1111

This policy was updated on 01/29/2024, in accordance with current Brazilian legislation.